Resume

If you’re looking for my LinkedIn, you can find it here.

If you’re looking for my academic CV, you can find a PDF here.

Education

Master of Arts in International Management
LCC International University, Klaipeda, Lithuania (August 2018)

Master of Business Administration
Taylor University, Upland, IN, USA (August 2018)

Master of Science in Information and Communication Sciences
Ball State University, Muncie, IN, USA (July 2012)
Graduate Assistantship with Emerging Technologies

Bachelor of Science in Media Communication and Computer Systems
Taylor University, Upland, IN, USA (May 2011)
Semester in Klaipeda, Lithuania at LCC International University

Experience

Automattic/WordPress.com (October 2015-March 2018)

  • Technical support for WordPress.com
  • 17,000+ interactions in total (email, live text chat, 1-1 screensharing sessions)
  • Lead a three-month project to update documentation for new admin interface
  • Edited and managed What to Watch This Week, an internal newsletter for support staff

LCC International University (July 2013-present)

  • Taught web design and information systems coursework
  • Supported faculty use of Moodle
  • Helped develop new faculty development system
  • Copyedited and developed styling for accreditation documents

Reamplify Design (May 2011-October 2015)

  • Founded a web development company
  • Designed marketing, sales, and website implementation templates
  • Managed 3 employees and several dozen projects

Lensrentals.com (May-August 2009, consulted August 2009-January 2011)

  • Produced, directed, and edited informational videos
  • Edited website copy to follow inverted pyramid, updated and fact checked
  • Developed website styling and standards guidelines
  • Authored several informational blog posts on video production.

Sentry Data Systems (June-August 2010, June-December 2011)

  • Designed daily checklist for Technical Client Support
  • Refactored existing PHP code
  • Wrote custom data parsers in Ruby for client implementations